Operations Analyst

São Paulo, SP   |   Full Time

The Operations team is responsible for the daily operations at Latitude.sh. Although new servers and IT Infrastructure are granted, our mission is to guarantee quick attendance and provide higher quality to clients. Operation Analysts at Latitude.sh attend and interact with clients by e-mail and phone calls.



  • Provide support for infrastructure services – servers and storage hardware, operating systems, and software platforms;
  • Rack and stack, setup and maintenance of our cabinets;
  • Maintain relationship with our remote data centers;
  • Install Operating Systems (Linux and Windows);
  • Troubleshoot operating system, storage issues, including disk management and RAID technologies;
  • Configure and maintain IPMI.


Skills and qualifications

  • Comfortable reading and writing in English (mandatory);
  • Experience in monitoring software and ticketing systems to provide customer support;
  • Experience with server hardware and components;
  • Intermediate knowledge of Linux and Windows;
  • Previous experience with data center environment;
  • Interest in building a solid career in Infrastructure and Systems;
  • Bachelor’s degree in Technology areas or related degree.


Nice to have

  • Previous experience with Network configuration;
  • Knowledge of virtualization tools;
  • Previous user experience with MAAS.

What we offer 

  • Competitive compensation package
  • Annual Bonus tied to the company revenue goals
  • Meal voucher: R$ 610,00/monthly
  • Transportation or fuel voucher (without discounts)
  • Health Plan (Amil) 
  • Dental Plan (Amil) 
  • Life insurance
  • Subsidies for English studies
  • Subsidies for technical training and certifications
  • Flexibility on weekend shifts and holidays;
  • Friendly and collaborative work environment and team members;
  • Ease of access to managers/directors board as well as other teams;
  • Focus on continuous growth and career development;

Important information

  • On-site work: Vila Mariana - São Paulo - SP
  • Shift work: 5x2 (2 weekends/month) 

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